{"id":2478,"date":"2026-04-14T20:15:15","date_gmt":"2026-04-15T03:15:15","guid":{"rendered":"https:\/\/staging.vail.fortyapp.com\/patients-and-visitors\/patient-advocacy-satisfaction\/"},"modified":"2026-04-22T11:57:14","modified_gmt":"2026-04-22T18:57:14","slug":"patient-advocacy-satisfaction","status":"publish","type":"page","link":"https:\/\/staging.vail.fortyapp.com\/es\/patients-and-visitors\/patient-advocacy-satisfaction\/","title":{"rendered":"Patient Advocacy"},"content":{"rendered":"<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Defensa y Satisfacci\u00f3n del Paciente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Vail Health and <a href=\"https:\/\/www.shawcancercenter.org\/\" target=\"_blank\">Centro de C\u00e1ncer Shaw<\/a>, patients and their families play an integral role in their health care experiences. We welcome and encourage patients and families to ask questions, be active communicators and give us feedback along the way. Vail Health Hospital offers free translation and\/or interpretation services to patients and families.<\/p>\n<\/div>\n\n\n\n<section \tclass=\"accordion\"\n\tstyle=\"--padding: 6rem\">\n\t<div class=\"accordion__container container aligncenter\">\n\t\t<div class=\"accordion__row justify-content-center\">\n\t\t\t<div class=\"accordion__col col color-scheme-1\">\n\t\t\t\t<!-- Heading & intro content-->\n\t\t\t\t\n\t\t\t\t<!-- Items -->\n\t\t\t\t<div class=\"accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-panel-1\" id=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-title-1\">\n\t\t\t\t\t\t\t\t\t<span>Ways to give us feedback<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-panel-1\" role=\"region\" aria-labelledby=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-title-1\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div>\n<p>We provide several opportunities for our guests to give us feedback.<\/p>\n<p>At any time during your experience, please speak with your nurse or direct caregiver to share questions or concerns. We encourage you to be open and honest. Should you feel the need for further support, please ask to speak to a charge nurse or nurse supervisor.<\/p>\n<p>At Vail Health, we are continuously striving to find ways to improve the services we provide to our patients and their families. Feedback whether it be positive or negative is appreciated so we can continue to provide superior services with compassion and exceptional outcomes.<\/p>\n<\/div>\n<ul>\n<li><strong>General Questions:<\/strong>\u00a0Submit a question, comment, compliment\u00a0<a href=\"https:\/\/www.vailhealth.org\/contact-us\/general\">online here<\/a><strong>.<\/strong><\/li>\n<li><strong>Billing Feedback\/Questions<\/strong>: \u00a0Issues that are purely related to billing and have no quality of care component are addressed by Vail Health\u2019s Patient Financial Services team. The Patient Financial Services team may be contacted at <a href=\"tel:9707772850\">(970) 777-2850<\/a>.<\/li>\n<li><strong>Through our surveys:<\/strong>\u00a0After you return home, you may be randomly selected to receive a patient satisfaction survey administered on our behalf by Press Ganey, a third-party patient satisfaction surveyor. We encourage you to take the time to complete the survey and let us know what went well and how we can improve.<\/li>\n<li><strong>Want to provide anonymous feedback<\/strong>: Comment cards are located at the information desks at Vail Health Hospital and Shaw Cancer Center. \u00a0Please feel free to take a minute to share your thoughts, recognize a staff member that made your experience memorable or give us suggestions on how to improve.<\/li>\n<li><strong>Our Patient Advocate is here to help you<\/strong>: Patients are strongly encouraged to raise any concerns about their care experience with their care team at their time of service so that issues and concerns may be addressed and resolved as quickly as possible. In the event a patient is unable to do so or feels uncomfortable advocating for themselves, Vail Health\u2019s Patient Advocate is available to provide assistance.<strong>What does a Patient Advocate do?<\/strong>\n<ul>\n<li>Serves as a liaison between patients, families, hospital and medical staff<\/li>\n<li>Serves as point of contact for organization-wide complaints and grievances<\/li>\n<li>Provides feedback from the patient to the organization to continually improve the patient experience<\/li>\n<li>At any time during or after your visit, if you feel we have not met your needs or answered your questions, you have the right to file a formal complaint with us without fear of retribution or impact toward your care. Please read our\u00a0<a href=\"https:\/\/www.vailhealth.org\/patients-and-visitors\/patient-rights-privacy\" target=\"_blank\" rel=\"noopener\">Patient Rights and Responsibilities<\/a>\u00a0for more information.<\/li>\n<\/ul>\n<\/li>\n<li>At Vail Health Hospital, we pride ourselves on the care and service we deliver to our patients. We invite you to review our\u00a0<a href=\"https:\/\/www.medicare.gov\/hospitalcompare\/profile.html#profTab=1&amp;ID=060096&amp;cmprID=060096&amp;dist=100&amp;loc=81657&amp;lat=39.6648024&amp;lng=-106.3934777&amp;cmprDist=2.0&amp;Distn=2.0\" target=\"_blank\" rel=\"noopener\">patient satisfaction scores<\/a>\u00a0as monitored by the Centers for Medicare and Medicaid, as well as Press Ganey.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-panel-2\" id=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-title-2\">\n\t\t\t\t\t\t\t\t\t<span>Making Difficult Decisions<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-panel-2\" role=\"region\" aria-labelledby=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-title-2\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<div id=\"894\" class=\"panel panel-default\">\n<div id=\"collapse1-894\" class=\"accordion-body collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div>Our Ethics Resource Committee is available for patients and caregivers who may be struggling with a difficult decision involving healthcare. The committee is comprised of individuals who are trained to facilitate and guide discussion. The committee does not make medical decisions, but listens and responds to patients, staff, physicians and caregivers to help clarify issues and explore options and possible outcomes. To reach the Ethics Resource Committee, please ask your nurse to request an ethics consultation on your behalf.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"895\" class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><\/h4>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__item text-align-left\">\n\t\t\t\t\t\t\t<h3 class=\"accordion__item-title\">\n\t\t\t\t\t\t\t\t<button class=\"accordion__item-trigger flex-row align-items-center justify-content-space-between text-align-left\" aria-expanded=\"false\" aria-controls=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-panel-3\" id=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-title-3\">\n\t\t\t\t\t\t\t\t\t<span>Hospice Care<\/span>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"plus\"><path d=\"M5 12h14\" \/><path class=\"plus_v\" d=\"M12 5v14\" \/><\/svg>\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"accordion__item-panel\" id=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-panel-3\" role=\"region\" aria-labelledby=\"block_d5310ac09e81a672708cf871b2bcc791_accordion-title-3\">\n\t\t\t\t\t\t\t\t<div class=\"accordion__item-panel-content\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.vailhealth.org\/services\/other-services\/hospice\">Hospice &amp; Home Care of the Valley<\/a>\u00a0provides care to individuals who are diagnosed with a life-limiting illness who have a prognosis of six months or less to live.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div> <!-- .accordion__items -->\n\t\t\t<\/div> <!-- .accordion__col.col -->\n\t\t<\/div> <!-- .accordion__row.row -->\n\t<\/div> <!-- .accordion__container.container -->\n<\/section> <!-- .accordion -->","protected":false},"excerpt":{"rendered":"<p>Patient Advocacy &amp; Satisfaction At Vail Health and Shaw Cancer Center, patients and their families play an integral role in their health care experiences. We welcome and encourage patients and families to ask questions, be active communicators and give us feedback along the way. Vail Health Hospital offers free translation and\/or interpretation services to patients&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":2451,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2478","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Patient Advocacy - Vail Health<\/title>\n<meta name=\"description\" content=\"Vail Health Hospital supports patient advocacy and encourages feedback from patients and their family through patient satisfaction surveys, proactive communication and patient comment cards.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient Advocacy - 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